Frequently Asked Questions
Event HQ – soft play Frequently Asked Questions
How do I book a party with Event HQ?
Booking is easy! Simply contact our friendly team through our Contact Us page or send us a message on social media. We’ll check availability, confirm your package, and lock in your date once your $50 deposit is paid.
What areas do you serve?
Delivery is included for bookings within Palmerston North, Bunnythorpe, Ashhurst, and Feilding. For locations outside these areas, additional travel fees may apply. You can view our travel pricing here.
How far in advance should I book?
We recommend booking as early as possible to secure your preferred date, especially for weekends and school holidays. Popular dates do book out quickly.
What’s included in each hire package?
Each Event HQ package includes a carefully curated soft play setup designed for babies and toddlers. This includes soft play shapes, mats, ball pit, fully fenced area and themed styling depending on your chosen package. Full details are listed on our Soft Play Packages pages.
How much space do I need?
Space requirements vary depending on the package you choose. Each package listing includes recommended space sizes. If you’re unsure, just ask us — we’re happy to help you plan the perfect setup.
Can soft play be set up outdoors?
Yes — our setups can be used indoors or outdoors on flat, clean, dry surfaces such as concrete, decking or dry grass. We always recommend having a covered or indoor backup option in case of bad weather.
How long is the hire period?
Standard hire time is approximately 4 hours, starting from your event time. Longer hire periods may be available on request.
Is the equipment safe for young children?
Yes. Our equipment is designed specifically for babies and toddlers aged 0–5 years, with safety and soft play design as our top priority. Adult supervision is required at all times.
Do you deliver, set up and pack down?
Yes — Event HQ handles full delivery, setup and pack down so you can relax and enjoy your event. Setup typically takes 45–90 minutes depending on package size. Delivery is included for bookings within Palmerston North, Bunnythorpe, Ashhurst, and Feilding. For locations outside these areas, additional travel fees may apply. You can view our travel pricing here.
Is there a deposit required?
Yes. We require a $50 non-refundable booking deposit to secure your date. The remaining balance is due 7 days before your event.
Is there a bond?
Yes. A $50 refundable bond is required. This is refunded after your event once equipment has been checked and returned in good condition. It is usually processed within 1–3 business days.
What happens if I cancel my booking?
Cancellations made more than 7 days before your event will receive a refund of payments made excluding the $50 deposit. Cancellations within 7 days are non-refundable.
We will always do our best to help transfer your booking to another date where possible.
What happens if it rains?
We recommend having an indoor or covered backup option for all outdoor bookings. If weather conditions prevent safe outdoor setup, we may need to move or reschedule your booking where possible.
How clean is the equipment?
Very clean! Hygiene is extremely important to us. All equipment is thoroughly cleaned and sanitised before and after every hire using child-safe cleaning products.
What if something gets damaged or dirty?
We kindly ask all equipment is treated with care. Damage, excessive cleaning requirements, or missing items may result in deductions from your bond or additional charges if needed.
Can parents or adults use the equipment?
Our equipment is designed for children aged 0–5 only. Adults should not use the soft play equipment for safety reasons.