Refund Policy – Event HQ

At Event HQ, we understand that plans can change and we will always do our best to work with our customers where possible.

By confirming your booking, you agree to the following refund policy.

Booking Deposit

A non-refundable $50 booking deposit is required to secure your event date.

This deposit secures your booking and covers administration, scheduling and reserved availability.

Cancellations

More than 7 days before your event

Cancellations made more than 7 days prior to the event date are eligible for a refund of any payments made excluding the non-refundable $50 booking deposit.

Within 7 days of your event

Cancellations made within 7 days of the event date are non-refundable.

Date Changes

Where possible, Event HQ is happy to work with customers to transfer bookings to a new date due to illness, emergencies or unforeseen circumstances.

Date changes are subject to availability and are not guaranteed.

Weather Policy

We do not offer refunds for cancellations due to poor weather where an outdoor setup was planned.

Customers hiring outdoor setups must have a suitable indoor or covered backup option available.

Event HQ reserves the right to refuse outdoor setup where weather conditions may damage equipment or create safety concerns.

Refundable Bond

All bookings require a refundable $50 bond/cleaning fee.

Bonds are refunded within 1–3 business days following your event, provided all equipment is returned in its original condition and all Terms & Conditions have been followed.

Additional cleaning, damage or missing items may result in deductions from the bond or additional charges where required.

Refund Processing

Approved refunds and refundable bonds will be processed via bank transfer to your nominated bank account.

Please allow additional processing time depending on your bank or payment provider.

If you have any questions regarding cancellations or refunds, please contact Event HQ and we will do our best to assist you.